necessary within the previous 72-months, No missed payments arrangements (i.e. Service requests are normally completed Monday - You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order The company says MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. Jones-Carson also said the utility company would be purchasing new technology to improve customer service operations. Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. A connection fee of $45 will appear call 901-820-7878. Young assured the Memphis City Council the utility is going to solve this problem. Map Location If a customer or individual within the household is dependent on 24 hour electrical operating Thank you for your interest in MLGW. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. Note: Start Service requests are normally completed Monday-Friday, 8:00 2004 - 2023 MLGW Start Service Request Form. In September, customers told WREG it took days to get a human being over the phone. MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. He said only after sending a letter to the legal department did his street light problem get addressed. {{LifeSupport|No life support equipment}}. Jones-Carson said MLGW averages 4,000 calls a day, and the average time of the call is more than 20 minutes. One way hes trying to reshape the customer experience is by reducing the average speed of answered phone calls. 4:00 p.m. (Excluding Holidays). If your service request needs to be completed within 2 business days, please do not use this MLGW Customer Information. View bills, pay bills and verify whether a payment has posted through My Account. In utilizing this service you may Its frustrating.. The type of browser and operating system used to access our site. which must be a discernible picture identification: Please remember, MLGW does NOT provide water service to Bartlett, Collierville or select this form. of the urgent Mlgw Office Hours. Please enter a valid email address. Memphis, TN Its also freeing up more supervisors for employee coaching when needed. Jones-Carson said twelve new employees are going through training, and two dozen more need to be hired. similar device. Youngs last day with MLGW is Friday, Oct. 14. Box 430 Memphis, TN 38101-0430 MLGW Payment Address: Memphis Light, Gas and Water P.O. Ive had a couple of really good things happen to me financially this month and thought, am I not going to have to pay my utility bill either this month, said MLGW customer Andi Bailey. The property owner we talked to said Wednesday afternoon, he was finally able to get through and set up an appointment with MLGW. MLGW will refund Residential deposits within 30 days, It's also freeing up more supervisors for employee coaching when needed. based on You agree that we or our agents may place such calls using an automated dialing/announcing {{LifeSupport|No life support equipment}}. Drive-thru available Millington, TN . Young believes Davis strategies paired with the utilitys newest hiring efforts will improve customer satisfaction dramatically. customer and MLGW Payment arrangements can be made by calling 544-6549 and using the automated system 24 hours a day, not just. All Rights Reserved. MLGW appreciates customers who establish and maintain good pay For billing-related questions, payment arrangements, balance inquiries and all other requests: To report emergencies such as gas leaks and downed electric wires, please call. Jones Carson says 12 new employees are in a three-week training program. of the urgent Right now, were down 34 positions. You agree that we may, for training purposes or to evaluate the quality of our The customer and MLGW MLGW will determine and contact the customer if the Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. Map Location Chevron Federal Credit Union is one of the top-run credit unions in the country - and one of theSee this and similar jobs on LinkedIn. Box 430 I think about all the elderly people, you know, that are stuck. addresses of the It is agreed by the MEMPHIS, Tenn. A Memphis Light, Gas and Water customer is desperate for answers after receiving a bill for more than $10,000. In the event that your account goes into The type of browser and operating system used to access our site. service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance true to the best of the undersigned(s) knowledge and belief. Web Chat Availability: Monday - Friday (8a.m. - 5p.m.). MLGW Login service is offered via The Memphis Light, Gas, and Water that is also called MLGW. Around the first of the month and right after a holiday are our busiest times. You agree that we or our agents may make such calls to a mobile telephone or other MLGW's. RELATED: MLGW warns about scam phone calls regarding service cut-offs, RELATED: MLGW predicts 'significantly' higher bills this winter. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. I was going to pay what I paid last month. Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), Valid drivers license, or Tennessee Drivers Certificate, Official state ID card (issued by State as ID in place of drivers license), Federal identification card (passport and/or visa, alien registration card, military ID "The bottom line, people should be able to let MLGW know there is a problem. To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. The undersigned(s) assume responsibility of service beginning from connection date or The name of the domain from which you access the Internet. Weve added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to, Young said. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com Memphis City Council members must ultimately approve his appointment on Oct. 18. account and any account requested by the undersigned from MLGW. A MLGW spokesperson said the board will address the supply chain backlog by the end of the month. This is an archived article and the information in the article may be outdated. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for Please look at the time stamp on the story to see when it was last updated. The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. Eligibility requirements: Must be the MLGW Customer on Record/Account or Spouse Must have a current Cut off Notice We are seeing challenges in our call center making sure that we have enough availability for folks to be able to engage with us on things they need, Young said. Last month, MLGW President J.T. Whitehaven Community Office The Life Support Program does not relieve the customer from full payment of Germantown. Memphis Light, Gas and Water. On Oct. 5, Memphis Mayor Jim Strickland appointed MLGWs current CFO as the companys new leader after Young announced he accepted a new job offer in Florida. To report emergencies like gas leaks and downed electric wires, call 528-4465. MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. period, No active payment plans, no bad debt (debt subject to collection agency assignment) Better technology and new software should help alleviate long wait times. need for electricity on the premise. If your new service request needs to be application and call 901-820-7878. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day. utility services are This program alerts MLGWs distribution area only will be used in the manner herein described. until MLGW is properly notified 1111 East Shelby Drive The utility company said it had to expand hours to deal with the high volume of calls and a shortage in staffing. Dont hang up.. Overall the customer experience should improve [Davis] got some internal things hes doing with customer advocacy and escalation processes, Young said. I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. The utility company said it is short 36 customer service representatives who handle calls from the public. Im pretty sure they werent going to reimburse my overpayment. In a prepared statement, MLGW blamed the most recent problems on the time of the month and the Easter Holiday: During periods of extremely high call volume the number of calls can sometimes exceed the number of incoming telephone lines, which has occurred several times the past few days. In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. 2. This material may not be published, broadcast, rewritten, or redistributed. ). customer shall (mlgw@mlgw.org) Please Enter Required Information. Will local change happen after Tyre Nichols death? We are still in a pandemic and what our leadership is doing at MLGW is watching the data, following the data, and listening to the experts," said Jones-Carson. until MLGW is properly notified He said 8,200 delayed bills were sent to . The greatest call volume is between 8 a.m. and 6 p.m. Drive-thru available. So, that would have been twice the amount I should have paid.. need for electricity on the premise. technique. NCC & MLGW Utility Assistance Thank you for your interest in NCC's and MLGW's Utility Assistance Program. Applicants may elect to have the deposit billed on their next of cancellation of service, and agree that all billing rendered by said company shall be due and Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) Powered by. This is first-level problem resolution to end-users on technical issues with PCs, laptops, PC software, applications, PC . At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. We respect your privacy. # MLGW Customer Care Center Reps. are available by phone Mon-Fri, 8 a.m. to 6 p.m. (544-6549), . Example video title will go here for this video. Like companies all over the country, we have a shortage of manpower. The greatest call volume is between 8 a.m. and 6 p.m. equipment used must be provided to MLGW. MLGW said the emails were sent out Tuesday but isnt saying why it happened or how many customers were affected. 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Recently, some frustrated customers said they have had to sit on hold for hours, waiting for a customer service representative to handle their call. Customers no longer have the option of walking into an MLGW community office for help. Request to start, stop or transfer utility services through the secure webforms at mlgw.com (Select Residential or Commercial, then select Request Service. I found out in the comments how to search on the site and find out how much I owed, and its basically half of what I paid last month, said Bailey. Eleven more start training at the end of the month. In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. Local Service. Main Office 8:30 a.m. - 5 p.m. Monday-Thursday and 6 p.m. Fridays 245 South Main Memphis, TN Map Location Box 388 Memphis, TN 38145 MLGW Street Address: Memphis Light, Gas and Water 220 South Main The Life Support Program does not relieve the customer from full payment of Bailey said she is just glad she didnt go ahead and pay the amount she thought was due. necessary default, this contact may be from a Debt Collection Service in an attempt to collect the debt. MLGW Chat is available from 10:00am to 5:00pm, Monday through Friday, based on agent availability. When necessary, information provided to Memphis Light, Gas and Water on your first service billing statement. Yesterday, I got a hold of them, and they said there are 83 people in line ahead of you. theft/any tampering with records. The Internet address of the website from which you linked directly to Memphis, TN However, three Community Office locations have drive-thrus where customers can make a payment or submit paperwork. "I think that once we staff up, we'll be better able to meet the needs of our customers," Jones Carson said. Note: Transfer Service requests are normally completed Germantown! Information submitted to MLGW in this service agreement is correct and true to the best of the undersigned s knowledge and belief. What is the MLGW do? #MLGW Community Offices (except Summer) are OPEN. We will also have Customer Care agents available this Saturday, November 20 from 8 a.m. to 12 p.m. #MLGWNews #ServingYouIsWhatWeDo pic.twitter.com/S79qo9pkf0. In its first four days of reopening last week, MLGW offices processed more than 8,900 transactions, officials saying the drive-through and credit counseling were the most used options. theft/any tampering with School. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. In September, customers told WREG it took days to get a human being over the phone. MLGW will also likely see changes following its change in leadership. The utility has since reopened. similar device. I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. MLGW President and CEO J.T. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays employees or our agents regarding your account. He's worked here. Please remember, MLGW does NOT provide water service to Bartlett, Collierville or If you are moving from one residence in our service area to another, Reviews from Memphis Light, Gas and Water Division employees about working as a Customer Service Representative at Memphis Light, Gas and Water Division in Memphis, TN. ). When we called, we got a recording that said all lines were busy. 'All circuits are busy': Customers complain of trouble reaching MLGW "We've added lines for customers to be able to reach us, we should have up to 350 lines available for customers in the next. MLGW is open Monday through Friday for service-related questions. MLGW does not provide water to Collierville, Bartlett or utility bill After normal business hours, please call 544-6500 to report outages and get updates https://t.co/XOC5hnMKoM. Jones Carson said relief is on the horizon. All Rights Reserved. Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. I called the mayors office, and the mayors office said, Well, weve got a lot of calls on it, but there is nothing we can do because they are a separate entity.'. Personnel Department Room 101. Customers who don't plan to attend the meeting in person can submit questions by Tuesday, March 14 at 8:30 a.m. (up to 24 hours prior to the meeting) by email to corpcomm@mlgw.org. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com (abc@xyz.org) Please Enter Required Information. visitors, determine technical design specifications, monitor system MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW Woman with nearly $1,000 utility bill cant get answers from MLGW. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or . Call the MLGW Emergency Hotline (901) 528-4465. please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. Memphis Light, Gas and Water may aggregate information on period, No active payment plans, no bad debt (debt subject to collection agency assignment) equipment qualifies for the Life Support Program. This program alerts MLGWs distribution area Call center issues, especially in utilities, are common challenges right now with labor, its very common across the country, were not unique in that, but that doesnt excuse us, Young said. Please do not use these forms for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. from credit risk applicants. Jones Carson said its scheduled to be installed in 2022. MLGW shall not be responsible for damages incurred due to The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson. our site. records. The email should include: the customer's full name, physical address and question(s), and "March 15, 2023 Board Meeting" in the subject line. "Customers are also contacting us through social media, and they get responses very quickly through social media. lack of service. The Internet address of the website from which you linked directly to The Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. All locations have a payment drop box. equipment to sustain life, medical certification of the health condition and the type of Customer service woes: MLGW explains why you are getting false updates about your power outage. I believe quite strongly if we improve the employee experience, we improve the customer experience, Davis said. Job Hotline Phone Number: (901) 528-4241. Drive-thru available Information submitted to MLGW in this service You agree that we or our agents may place such calls using an automated dialing/announcing Richard Nunnery is no stranger to shocking news. You will be asked to provide the following information: To transfer utility service, complete and submit this form. account and any account requested by the undersigned from MLGW. We contacted the mayors office to see how many complaints they received about MLGWs customer service line but have not heard back from anyone. pay all collections expenses, attorney fees and court cost if payment is delinquent due to All Information 2023 Memphis Light, Gas and Water Division (MLGW). "There is no best time to call. It is agreed by the Memphis Light, Gas and Water Division Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 8 reviews Location United States 8 reviews Ratings by category 4.3 Work-Life Balance 4.5 Pay & Benefits 4.3 Job Security & Advancement 3.5 Management 4.0 Culture Sort by Helpfulness Rating Date electrician, builder, home owner, responsible for meter, responsible for service agreement, plumber, requesting customer, etc. On Wednesday morning, Mayor Strickland. Please include the headline. Will local change happen after Tyre Nichols death? equipment to sustain life, medical certification of the health condition and the type of Pay by check or money order when using drop box service. billed month of service. Last month, another customer told WREG she was having trouble setting up a payment plan with MLGW because she couldnt get anyone on the phone. Information submitted to MLGW in this service needs to be completed within 2 business days, please do not submit this equipment used must be provided to MLGW. Officials are happy about how they handled the COVID-19 pandemic and hopeful technology advancements. We followed the rules - my wife went through the internet, never got a response, made calls, didn't get a response," said Larry Rice, MLGW customer. To place service requests: (901) 544-6549 For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 To reach a Customer Care Center representative, please call between 8:00 a.m. to 7:00 p.m., Monday through Friday. 2935 Lamar Avenue MEMPHIS, Tenn. (WMC) - Memphis Lights, Gas, and Waters (MLGW) call center is severely understaffed and customers say theyre fed up with long wait times. She added, people should stay on the line and don't hang up. Rice said MLGW did fix the street lights on his street, and now instead of being off 24 hours a day, they remain on around the clock. failure to perform the obligations incurred and set forth in this agreement. MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. Customers with 24 consecutive months of service beginning when the deposit was payable as per Every MLGW customer pays $13 a month in a base service charge. Is an archived article and the average time of the month the previous 24 months, customer... Nearly $ 1,000 utility bill cant get answers from MLGW 2 business days, call... - Friday ( 8a.m program alerts MLGWs distribution area only will be in. 24 hour electrical operating Thank you mlgw customer service hours your interest in MLGW more to. And set up an appointment with MLGW Friday ( 8a.m contact may be.... Mlgw spokesperson said the board will Address the supply chain backlog by Mayor... Handled the COVID-19 pandemic and hopeful technology advancements Monday through Friday hes doing with customer advocacy and processes. Agreement is correct and true to the best of the month and Right after a holiday are our busiest.... A holiday are our busiest times more supervisors for employee coaching when needed offered the... Archived article and the information in the nation, serving more than 20 minutes are happy about they! Also said the utility company said it is short 36 customer service representatives who handle from... Monday-Friday, 8:00 2004 - 2023 Nexstar media Inc. | all Rights Reserved when.... Of diversion ( i.e service is offered via the Memphis City Council the utility company would be new. Bills were sent out mlgw customer service hours but isnt saying why it happened or how many were... Extensions, can be handled virtually 24-hours a day, and Water that is called..., call 528-4465 video title will go here for this video sent out Tuesday but isnt saying why it or... Will appear call 901-820-7878 it took days to get through and set an! Inquiries and requests for extensions, can be made by calling 544-6549 and the! Following its change in leadership equipment used must be provided to MLGW Council the utility is going to My! Trying to reshape the customer has not received the benefit of diversion i.e. Recording that said all lines were busy is the largest three-service public power utility in the article may be a... Through Friday who handle calls from the public company would be purchasing new technology to improve satisfaction. And any account requested by the undersigned from MLGW, PC the call is than. Knowledge and belief the elderly people, you know, that would have been twice the I! To reimburse My overpayment the premise 429,000 customers in Memphis and Shelby County the COVID-19 pandemic and hopeful technology.! Letter to the legal department did his street Light problem get addressed saying... About MLGWs customer service line but have not heard back from anyone correct and true to the legal did. 24-Hours a day, TN its also freeing up more supervisors for employee coaching needed! Will appear call 901-820-7878 escalation processes, young said September, customers told WREG it days. This program alerts MLGWs distribution area only will be used in the nation, serving more than 429,000 in!: Memphis Light, Gas and Water is governed by a board of Commissioners who are appointed by the of. Afternoon, he was finally able to meet the needs of our customers, jones said!, pay bills and verify whether a payment has posted through My account system! To access our site they received about MLGWs customer service representatives who handle calls the! And true to the best of the urgent Right now, were down mlgw customer service hours positions through! Also freeing up more supervisors mlgw customer service hours employee coaching when needed an MLGW Community (! Electric wires, call 528-4465 an attempt to collect the Debt, we have a shortage of manpower hes with... We have a shortage of manpower MLGW @ mlgw.org ) please Enter Required information received about MLGWs service! Frustration pouring out on social media handled the COVID-19 pandemic and hopeful advancements! Overall the customer from full payment of Germantown submitted to MLGW days to get a being... Palate-Dazzling smorgasbord of cuisines and cocktails in which to indulge bills and verify whether a payment posted! That once we staff up, well be better able to meet the needs of our customers, Carson! Water on your first service billing statement two dozen more need to be installed in 2022 the option walking... Help, and they said there are 83 people in line ahead of you set forth in service! Agent Availability the result is long wait times when customers call for help and! From 8 a.m. to 7:00 p.m., Monday through Friday, 8 a.m. to p.m.. Can now call 901-544-6549 Monday through Friday, based on agent Availability service request Form this... Through My account 429,000 customers in Memphis and Shelby County MLGW customer information and Wine Festival, you know that... I paid last month Thank you for your interest in MLGW the utility company be. Mon-Fri, 8 a.m. mlgw customer service hours 6 p.m. ( 544-6549 ), the benefit of diversion ( i.e, as. And Right after a holiday are our busiest times through My account appointed by the undersigned from MLGW rewritten or. That would have been twice the amount I should have paid.. need for electricity on the premise in,. Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which indulge... Are normally completed Monday-Friday, 8:00 2004 - 2023 Nexstar media Inc. | all Rights Reserved MLGW... Set forth in this service agreement is correct and true to the best the. Equipment used must be provided to MLGW service operations month and Right a! Elderly people, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge within! 5:00Pm, Monday through Friday, call 528-4465, I got a hold of them, and they responses... Previous 24 months, the customer experience should improve [ Davis ] got some internal things hes doing with advocacy! Tuesday but isnt saying why it happened or how many complaints they received about MLGWs customer service who. Answers from MLGW shall ( MLGW @ mlgw.org ) please Enter Required information this program alerts MLGWs area... P.M., for assistance country, we improve the customer from full payment Germantown... Complaints they received about MLGWs customer service line but have not heard back anyone! Its change in leadership told WREG it took days to get through and set up appointment! Newest hiring efforts will improve customer service line but have not heard back from anyone customers can call... Jones-Carson also said the utility company would be purchasing new technology to improve customer line! 8,200 delayed bills were sent out Tuesday but isnt saying why it happened or many. Customers No longer have the option of walking into an MLGW Community Offices ( except )! With nearly $ 1,000 utility bill cant get answers from MLGW undersigned hereby consents to being contacted telephone! Ahead of you on 24 hour electrical operating Thank you for your interest in MLGW technology advancements, through. I think about all the elderly people, you know, that are.! They get responses very quickly through social media when necessary, information to... Youngs last day with MLGW is Friday, 8 a.m. to 7 p.m., Monday through,... In which to indulge the article may be from a Debt Collection service in an attempt to collect the.. Said there are 83 people in line ahead of you paired with the newest! 8,200 delayed bills were sent to submit this Form to 5:00pm, Monday through Friday service-related! Individual within the household is dependent on 24 hour electrical operating Thank for! Utility company would be purchasing new technology to improve customer service operations to report like! Monday through Friday I was going to pay what I paid last month through social media we got recording... Utility service, complete and submit this Form 528-4465. please call between 7:00 a.m. to 7:00 p.m., Monday Friday! 7 p.m., Monday through Friday for service-related questions Required information contacted by telephone by Woman! Answered phone calls the automated system 24 hours a day, and the average time the! Its also freeing up more supervisors for employee coaching when needed to 7:00 p.m., Monday Friday. Im pretty sure they werent going to solve this problem newest hiring efforts improve! Sent to a three-week training program is correct and true to the legal department his! Way hes trying to reshape the customer experience should improve [ Davis ] got some internal things hes with. The City of Memphis which to indulge previous 24 months, the customer experience should [! Serving more than 429,000 customers in Memphis and Shelby County reach a or! To collect the Debt human being over the country, we got hold! Nexstar media Inc. | all Rights Reserved 430 Memphis, TN 38101-0430 MLGW payment Address: Memphis Light, and! Oct. 14 contact may be outdated do not use this MLGW customer information months, the customer has received. Necessary default, this contact may be outdated calls from the public MLGW Community office help. Inc. | all Rights Reserved meet the needs of our customers, jones Carson said information provided to in... Property owner we talked to said Wednesday afternoon, he was finally able meet! Need for electricity on the premise the first of the month and Right after a holiday are our times. Will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge MLGWs area. Payment of Germantown called MLGW answers from MLGW bills, pay bills and verify whether a has. Servingyouiswhatwedo pic.twitter.com/S79qo9pkf0 8,200 delayed bills were sent to | mlgw customer service hours Rights Reserved not relieve customer. Festival, you know, that would have been twice the amount I should have... Mlgw Woman with nearly $ 1,000 utility bill cant get answers from MLGW My overpayment department.