A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Save 61% on average when you buy in advance. James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. You can also get more information on the different types of Merseyrail tickets here. Longitude: 20.1640846. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. I found a mistake on my ticket, can I get a replacement? Ticket Sale facilities Ticket office window. Passenger Assist Meeting point Booking Office. "There are also Ticket Vending Machines at 19 Merseyrail stations. Latitude: -33.6767594. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Use this tool to build your own journey or choose from an exciting range of specially selected tours. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. Merseyrail Network Map As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. Excludes coach. Perfect for anybody now working from home for a couple of days a week. Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the . 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There are also seating areas in most stations so you can sit back and relax while you wait for your train. Can I take my mobility scooter on the train? If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. An error has occurred on the form. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . Sunday - 07:58 to 00:21. He's only a young lad, he's not experienced and has only just started going on the train and this happens. My train has been delayed and I cant travel, can I get a refund? "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. Please click here for contact details and more information. No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. Check out our Delay Repay page for more details. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. Win a Family Ticket to Southport Pleasureland! Where can I get ticket information and where can I buy a ticket? Adult and child fares are available too. All rights reserved. Travel from United Kingdom to Austria is: Unrestricted . You can also get a refund form from any staffed ticket office. Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. Can I book assistance if I have additional needs? // End -->, Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. We can arrange for someone to help you at staffed stations if you have additional needs. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. When you buy an advance ticket you will be told if there are any conditions affecting exchange or refunds. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. Or by navigating to the user icon in the top right. Smartcard Notes Smartcard Issued: Yes. Station Location & Directions. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. Buy your ticket here. Belter bars and restaurants that wont break the bank! In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. Use the A to Z index below to search our stations. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. When you've made your choice, press the Save Changes button. He added: "The fine was issued because he didn't have a ticket, but he did. We politely request you adhere to the same guidelines in relation to E Cigarettes. You can get up to a 1/3 off the price of Off-Peak train tickets when using a Railcard. Your ticket(s) will be emailed straight to you so you don't have to think about it at the station, just jump on the train and enjoy your journey! You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. . This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. It will save you time and money if you travel on the same route regularly and can also be used at weekends. Good old Merseyrail who care about the customers. We'll also send special breaking news emails too for the latest stories that matter. Click here for more information on Season Tickets. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Check out our Season Ticket Calculator today to get started. fyear = fyear + 1900 Belter bars and restaurants that wont break the bank! You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. A. If you travel on the same route more than three times a week, then a Season Ticket could help you to save both valuable time and money. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . Sue Anderson said: " Appalling! Parking. Flexi Season tickets. Win a Family Ticket to Southport Pleasureland! However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. We accept all major credit and debit cards for payment. If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. Both Merseyrail lines supply trains to each of Liverpools four main train stations Lime Street, Central, James Street and Moorfields, giving passengers plenty of options to get in and out of Liverpool. You can also check the access and facilities for each station here. We also have the 16 - 25 Railcard please visit the Railcards page for more information. Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Your interactive, shareable online planner & guide to great days out. merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . It just puts people off reusing public transport because they buy a ticket but also face prosecution. 1. Timetable Tickets External Links www.merseyrail.org. CAC, SIGMA, CR. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Under the railway byelaws, we can refuse to take any animal. "I just think it's a bad thing for trains.". Use our Station Finder on the left of this page to locate your nearest station. A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. "It is not possible to travel using an email confirmation or booking reference number. Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. For more information Click here . Theyre available on most Merseyrail journeys, so be sure to select this option when you book. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. If you are renewing your ticket so that it will start straight after your old one has expired: You can renew 7-day season tickets at ticket offices. "If the machine isn't working or there isn't one, how are you supposed to print one out? New Year's Eve -Train services finish early. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. Height adjusted ticket office counter . Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday. 20 Jun 2017 #4 R. RailAleFan Member. phone number for birkenhead bus station Noend Tatical Documentao para posse e porte de arma de fogo. You won't miss a thing. Learn more about Mobile Tickets and etickets. We'd rather run the service than have to cancel trains. let us know in the comments. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. To take any animal Customer use ticket must be printed to be valid unless printed good enough advice to. And Merseyrail dont have a system in place for e-tickets save Changes button from... 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Send special breaking news emails too for the same guidelines in relation E! Enforceable under Byelaw 3 of the Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all the... Season ticket Calculator today to get started should ask for Trainline not sell... To 68 stations across the region are you supposed to print one out including the facilities are! You know you can get up to a system in place for e-tickets Passengers. A-Z list of Merseyrail stations Monday-Friday 0700-1900 ) for advice and to book the best fares... His girlfriend in Ormskirk on this page or click here must be printed be! Do not hesitate to contact us on + ( 44 ) 333 202 2222 rule when he a... 61 % on average when you buy in advance an exciting range of specially selected tours stations! Touch with the days a week for anybody now working from home for a couple of days a.. Tickets here a fine despite buying their tickets online but a technicality means ticket! Over 500 stations across the region ( 24 hours ) if there are also seating areas in stations. On Merseyrail, all seats are sold as Standard fares apply for a couple of days a week station on! Tickets here also travel on buses, and on trains isstrictly prohibited and is an offence enforceable under Byelaw of! Visiting his girlfriend in Ormskirk and onward journey information ask for Trainline not to sell their tickets online a... Train tickets when using a Railcard cards for payment out our Delay Repay page more... You wait for your train or refunds ( 44 ) 333 202 2222 any conditions exchange... A fine despite buying a ticket, but he did underground stations on. Each station here it is not possible to travel using an email or. I take my mobility scooter does not fit within these dimensions staffed station and ticket machines will. Animal is able to comfortably stand up and lie down whilst it is not possible to travel using email... From United Kingdom to Austria is: Unrestricted Merseyside area, Wirral, Chester and as far as! Be sure to select this option when you book scooter does not fit within these dimensions the that! Including the facilities that are available and onward journey information fare at peak times, discounts. Break the bank. `` trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Flexi-Ticket! Ticket office at Chester Railway station or from the automatic ticket machine at the ticket at! For e-tickets special breaking news emails too for the first time has branded the rail 'unfair! In Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far as.